At One Day Digital, we value transparency and fairness in all our client engagements. Please review our refund policy carefully before making any payment.
1. Client-Initiated Cancellation
- No refund will be provided if the client chooses to discontinue, cancel, or move out of the project after the engagement has started.
- This includes situations where the client stops responding, changes plans, or decides not to proceed for personal or business reasons.
2. Company-Initiated Cancellation
- If One Day Digital is unable to proceed with the project or chooses to move out of the engagement, a refund will be issued for the unused portion of the service, based on the work not yet completed.
3. 14-Day Refund Window (Before Work Begins)
- If a payment is made and the client requests a cancellation within 14 days, a refund may be arranged only if:
- No work has been started, and
- No time, resources, or effort have been spent by our team on the project.
- Once any work, planning, research, communication, or setup has begun, the payment becomes non-refundable.
4. Non-Refundable Situations
Refunds will not be provided in the following cases:
- Work has already started or time has been invested
- Delays caused by the client (content, approvals, feedback, etc.)
- Change of mind after project initiation
5. Agreement Acceptance
By making a payment to One Day Digital, the client acknowledges and agrees to this refund policy.
